Privacy Policy

Your privacy is important to us. It is GreenGro Biologicals Caribbean’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.greengrocaribbean.com.

 

Our Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our service. By accepting our Privacy Policy and Terms and Conditions, you agree and consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

 

Information We Collect

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information, such as your:

  • Name

  • Email

  • Social media profiles

  • Date of birth

  • Phone/mobile number

  • Home/Mailing address

  • Work address

  • Payment information

  • ID/DP/PP details

 

This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

How We Collect Information

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

Use of Information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not disclose the specifics of this information publicly but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.

We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

In addition, GreenGro Biologicals Caribbean may disclose your Personal Information to the extent that it is required do so by law, in connection with any legal proceedings, and to establish exercise or defend its own legal rights.

In the event that GreenGro Biologicals Caribbean undergo any type of business transaction such as merger, acquisition or sale of all or any portion of our assets, your identifying and non-identifying information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Private Policy and that any acquirer of our assets may continue to process your Identifying and Non-Identifying Information as set forth in this Private Policy. If our information practices change at any time in the future or is updated or a new version of this Policy is posted, we will post the policy changes to the site.

 

Data Processing and Storage

The personal information we collect is stored and processed in Trinidad and Tobago, or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

Third-Party Access to Information

We use third-party services for:

  • Analytics tracking

  • User authentication

  • Advertising and promotion

  • Content marketing

  • Email marketing

  • Payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Children’s Privacy

We are committed to protecting the privacy of children. We do not knowingly solicit data from or market to persons under the age of eighteen (18) years. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at greengrocaribbean@gmail.com. We will delete such information from our files within a reasonable time.

Limits of Our Policy

This privacy policy only covers GreenGro Biologicals Caribbean’s own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

Changes to this Policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user on https://www.greengrocaribbean.com, we will notify you using the contact details saved in your account. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

 

Your Rights and Responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

Contact Us

If you have any questions regarding privacy while using this website, or have questions about our practices, please contact us via email at greengrocaribean@gmail.com.

 

Terms & Conditions

Welcome to GreenGro Biologicals Caribbean.

By using the www.greengrocaribbean.com you agree to be bound by the terms and conditions, privacy policy and all disclaimers that appear on the website.

Placement of orders will be taken as your having accepted these terms and conditions.

Please read these terms and conditions of sale carefully. 

These terms and conditions of sale (“Sale Terms”) constitute a binding agreement between GreenGro Biologicals Caribbean (referred to in these Sale Terms variously as “We, GreenGro, Us, Our”) and its customers (referred to in these Sale Terms as “You”) which applies to all purchases of product/s by You from the GreenGro’s website. Other than specially provided in any separate formal purchase agreement between yourself and GreenGro, these Sale Terms may not be altered, supplemented, or amended through the use of any other document(s). Where an order has been placed and there is an attempt to add to, amend or alter the Sales Terms, the agreement will be null and void unless otherwise agreed to in a written document signed by both you and GreenGro. Any other terms and conditions included in any order submitted by you are expressly excluded and shall have no effect. Your acceptance of these terms and conditions by clicking on the “Place Order” button represents only an offer of contract. The contract is not binding until Courts has accepted it.

PRICES

Prices are exclusive for www.greengrocaribbean.com and are subject to change without notice.

Delivery costs are not included in the prices quoted on the website. When placing an order, the customer is provided with a tool to determine whether delivery costs apply to the order or not.

All product prices shown on the website are tax inclusive.

Prices are shown in USD and local currency (TTD), but GreenGro will only accept payment for orders in USD currency.

PAYMENT METHODS

We accept payments by MasterCard and Visa debit/credit cards or PayPal.

If you choose to pay using a card with a foreign currency denominated account, the charges will be processed in USD at the conversion rate applied by GreenGro at the time of processing your order.

ACCOUNTS

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

NO USAGE BY MINORS

This service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms.

FRAUD PREVENTION

To protect you and GreenGro from fraudulent transactions, GreenGro may provide your transaction-related information to third parties for verification.

Having confirmed your order, you authorize GreenGro to make any inquiries deemed necessary in connection with this sale. It provides your consent to GreenGro to register relevant information with licensed credit reference agencies. This information may also be used for credit worthiness assessments, fraud prevention, and debt recovery.

By placing an order, you authorise GreenGro to transmit or obtain information about you from third parties, including, but not limited to, your debit or credit card number, billing address, telephone number to authenticate your identity, to validate your credit or debit card and to authorise transactions.

ORDER PLACEMENT

You may place an order either through the GreenGro Biologicals Caribbean Online Store, by phone, or email.

Note that International Orders must be done via phone or email.

To place an order by phone:
To speak to our knowledgeable sales staff call us at:

(868) 487-0999 or (868) 477-3131.

To place an order by email:
Simply email the order desk direct at sales@greengrocaribbean.com. We will call you within 24 business hours to give you the total including tax and shipping (if applicable).

ORDER PROCESSING

All orders submitted through www.greengrocaribbean.com are subject to our acceptance. GreenGro is entitled to cancel or terminate the obligations to fulfil any order, for any reason, with or without notice and shall not be liable to any party for such termination or cancellation.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

  • Failed customer validation checks or inability to obtain authorisation for your payment.

  • Products ordered are out of stock.

  • Pricing or product description error

  • System failure

If we are out of an item that you ordered, we will attempt to contact you within two (2) business days. We will let you know when the item will be available to you and give you the option of waiting for the item to ship, offering a comparable product or having the item removed from your order.

Orders placed either through the GreenGro’s Online Store, phone or email are shipped within three (3) business days (does not include weekends or holidays). We reserve the right to use whichever carrier we deem as the best option regarding transit time and cost effectiveness.

ORDER CANCELLATION

To cancel an order, you must contact us via phone at (868) 477-3131 or (868) 487-0999 or email sales@greengrocaribbean.com.

All orders are automatically processed on our secure merchant processor and sent for shipment once they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge.

We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE it has been shipped, you will be eligible for a full refund or exchange

  • If an order has been processed and packed to ship, it may not be possible to cancel that order.

  • If an order has been shipped then ALL return fees will be at the customers expense. The original shipping cost will not be refunded. Once the order has shipped the terms of our Returns Policy will take effect. 

  • Orders which are REFUSED AT DELIVERY will be assessed and subject to all of the applicable fees.

PRODUCT AND STOCK AVAILABILITY

All details, specifications, prices and credit terms are accurate at time of publication but are subject to change. Sizes are approximate. All drawings, images, descriptive material, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods and services, in order to assist your purchasing decision. The illustrations of colours and covers shown are representative only and may differ from product. 

Products are subject to availability. As there is a delay between the time when your order is submitted, and the time when the order is accepted and processed, the stock available may change. If a product you have ordered becomes out of stock before we process the order but after we have processed the payment, we shall notify you as soon as possible.

If the product is out of stock GreenGro will allow a refund of payment or you may choose a different product for the same price subject to availability.

INTERNATIONAL/CARIBBEAN ORDERS

International Orders must be done via phone or email.

Phone: (868) 487-0999 or (868) 477-3131

Email: sales@greengrocaribbean.com

 

GreenGro Biologicals Caribbean is located in Trinidad and Tobago. Any customer ordering goods to be shipped to another country is considered an Importer, and as such should research these charges. Your total cost represented during checkout does not account for the fees your country may charge you for receiving goods from Monster Gardens.

All shipping charges, taxes and additional fees (customs, duties and brokerage fees) upon receipt of your shipment as assessed by your country’s governing policies are the responsibility of the customer whether or not the item is warrantable. These fees will also apply to any shipment of a replacement item sent back to you. We are not responsible for any customs, duties, brokerage fees, etc. imposed by the country in which the order is received. 

All International Sales are Final! We are not liable for problems arising in customs which make the product undeliverable. Please buy at your own risk.

LINK TO OTHER SITES

Our Service may contain links to third party web sites or services that are not owned or controlled by GreenGro Biologicals Caribbean.

GreenGro has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that GreenGro shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party websites or services.

We advise you read the terms of service and privacy policies of any third party website or services that you visit.

 

DOCUMENTS

You will be provided with an electronic receipt and tax invoice as a proof of purchase. Documents can be mailed or delivered upon request.

INSTALLATIONS

Courts is not responsible for carpentry, masonry, electrical or plumbing work associated with installation and any costs associated with that type of work will have to be paid by, the customer, if required.

PROHIBITED CONTENT

GreenGro reserves the right, in our sole discretion, to reject, edit or refuse to post any content, comments or reviews and to remove any content from the website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

ERRORS AND OMISSIONS

Any errors or omissions in any catalogue, sales literature, price list, dispatch note, invoice or documentation or information issued in print or posted online which is available electronically on our website by Courts from time to time shall be subject to correction without liability on GreenGro part.

GreenGro reserves the right to correct all or any errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of products.

LEGAL NOTICE

This site is owned and operated by GreenGro Biologicals Caribbean. All copyright and/or database right in the material on the site (the "content") belongs to GreenGro or its licensors. You may print or download to a local hard disk a reasonable amount of the content for your personal use but only in the form made available by GreenGro on the site. You may not otherwise copy, distribute, sell or publish any of the content without prior written permission. The site includes a number of trademarks (for example the "GreenGro" logo). By making the trademarks available on this site, GreenGro is not granting you any license to use them. You may not, without the written permission of GreenGro "mirror" any material contained in this site on any other server. This permission will terminate automatically if any of the terms or conditions is breached. Upon termination, you will immediately destroy any downloaded and printed materials. Unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. The content on the site is only for general information and use. Reference to any products, services and promotions on the site does not imply or warrant that these products, services or promotions will be available at any time. Participation in any promotions may also be restricted to a particular country or locality. The content of the site should not be used as the sole basis for your decision to buy any product and you should check that a particular product is suitable for your requirements before confirming your order. GreenGro will check all content of its site but does not guarantee its accuracy or availability and disclaim all and or any liability to the full extent possible in each jurisdiction in respect of your use of the content of the GreenGro website.

ACCEPTANCE OF TERMS OF USE

By using this website, you acknowledge that you have read, understood, and have agreed to be bound by the terms and conditions of use. Please review these and if you do not agree to be bound by them, you should not use the website. If you need further clarification about any of the terms and conditions stated above, please contact us by email.