Returns & Refunds
We at GreenGro thank you for your purchase. We are committed to ensuring your experience with us is always a pleasant one. If you have any issue or change of mind you may return this item within fourteen (14) days from the original purchase date for a full refund or exchange. The original shipping cost will not be refunded.
Returned items should be accompanied by the original receipt, unused, and in the original packaging with all applicable accessories and components. Because of the nature of our products, we cannot accept returns of opened, used, damaged or tampered items (if you have decided you no longer need it). We do not sell or resell opened or used items. All sales are final. GreenGro reserves the right to examine the products to validate the return.
Shipping Policy
INTERNATIONAL CUSTOMERS: FREE SHIPPING DOES NOT APPY TO INTERNATIONAL ORDERS! Shipping charges estimated online represent carrier charges only. Additional fees (customs, duties and brokerage fees) will be due upon receipt of your shipment as assessed by your country’s governing policies. This is common for carriers such as FedEx, UPS, DHL, TTPS and their competitors. We are not responsible for any customs, duties, brokerage fees, etc. imposed by the country in which the order is received.
GreenGro Biologicals Caribbean is located in Trinidad and Tobago. Any customer ordering goods to be shipped to another country is considered an Importer, and as such should research these charges. Your total cost represented during checkout does not account for the fees your country may charge you for receiving goods from GreenGro Biologicals Caribbean.
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Not all products or areas are eligible for delivery; if your order is not eligible for delivery Courts shall notify you as soon as possible and you must pick up the order at the stated address.
We are unable to provide specific times for delivery. All delivery dates are given in good faith but are subject to all matters beyond our control including acts of God, strikes, lockouts and delays by suppliers.
Please note that your delivery may take longer during holidays, sales, weekends, or other busy periods.
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Undeliverable Packages:
Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. Every attempt is made to reach the customer regarding the delivery before it is returned to us as undeliverable.
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Items Damaged Upon Arrival:
If you suspect that items were damaged during shipping, inform the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to physically verify the damaged item. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. We will need your contact information to schedule the pickup of the damaged item.